Welcome to The Old Factory House! By using our website and placing an order, you agree to the terms listed below. Please take a moment to read them — we keep things simple and fair.

1. Product Information

We do our best to display product details and images as accurately as possible. However, scent preferences can be personal, and product colors or packaging may vary slightly from what you see online.

If you have any questions about a product before ordering, feel free to contact us — we’re happy to help.

2. Orders & Payments

Once you place an order, you’ll receive a confirmation email. All payments must be completed before we process and ship your order.

We use secure payment methods to protect your information. We do not store any credit card details on our website.

3. Shipping

We offer fast and reliable shipping. Delivery times may vary depending on your location. You’ll receive tracking info once your order has been shipped. For more, please check our Shipping Policy.

4. Returns & Exchanges

We accept returns and exchanges under certain conditions. Items must be unused, unopened, and returned within 7 days of receiving your order.

We do not offer refunds, but you may request a replacement or store credit. Please read our full Refund & Return Policy for more details.

5. Cancellations

If you want to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled.

6. Use of Our Website

You agree to use our website in a respectful and lawful way. Any misuse, including copying content, disrupting the site, or attempting to access secure areas, is not allowed.

7. Privacy

Your privacy matters to us. Any information you share with us is handled carefully. Please read our Privacy Policy to learn more.

8. Changes to Terms

We may update these terms from time to time. Any changes will be posted on this page. By continuing to use the site, you accept the updated terms.

Need Help?

If you have any questions about these terms, don’t hesitate to contact us:

📧 olfactoryhseperfumes@gmail.com
📞 +92 333 3417046