At The Old Factory House, we take pride in offering high-quality perfumes and excellent service. However, if something doesn’t work out, we’re here to help.

Do You Offer Refunds?

We currently do not offer refunds. Instead, we provide exchanges or store credit if your item meets our return conditions.

When Can I Return a Product?

You may request a return if:

• You received the wrong product
• The item was damaged during delivery
• You changed your mind and the product is unused, unopened, and still in its original packaging

To be eligible, please contact us within 7 days of receiving your order.

How to Start a Return

If you’d like to return an item, please contact our team within 7 days.
You can reach us at:
📧 Email: olfactoryhseperfumes@gmail.com
📞 Phone/WhatsApp: +92 333 3417046

Make sure to include your order number and reason for the return. Once we approve your request, we’ll guide you through the return process.

Important Notes

• Returned items must be unused, unopened, and in their original condition
• We do not cover return shipping costs unless the product was damaged or incorrect
• Returns sent without approval may not be accepted
• Once we receive your return and inspect it, we’ll issue store credit or offer an exchange

Need Help?

If you’re unsure about whether your item can be returned or have any questions, just reach out. We’re here to make the process as simple as possible.

📧 olfactoryhseperfumes@gmail.com
📞 +92 333 3417046